Health & Wellness
Dear Valued Guest,
The well-being of our guests and Team Members is our highest priority, and we remain diligent in our commitment to provide a safe, hospitable environment for all who enter our doors. Given these unprecedented circumstances, we have put forth the following procedures to ensure a safe getaway.
ENHANCED CLEANING PROCEDURES
The response to any form of infectious disease is something we take very seriously. We have taken
additional measures developed in consultation with global and local public health authorities (including the WHO and CDC), to make our cleaning and hygiene protocols even more rigorous. We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.), continued the use of hospital-grade disinfectant and have increased the deployment of hand sanitizers. In an abundance of caution, we kindly ask that you refrain from convening in groups in these public spaces.
Hilton has developed a global program introducing a new standard of hotel cleanliness and disinfection: Hilton CleanStay™ with Lysol protection. Hilton CleanStay builds upon Hilton’s already high standards of housekeeping and hygiene, where hospital-grade cleaning products and upgraded protocols are currently in use, to ensure our guests enjoy an even cleaner and safer stay from check-in to check-out. For details on how Hilton CleanStay™ is implemented throughout the resort, visit www.hiltoncleanstay.com.
FACE COVERING REQUIREMENT
In accordance with CDC guidelines and the Harris County Government Executive Order, Hilton requires guests and Team Members at all U.S. Hilton properties to wear face coverings in all public areas of the hotel.
AMENITIES AND SERVICES
The well-being of our guests and Team Members is our highest priority. Some of our amenities and services remain modified, limited in capacity or are temporarily closed. At this time, we anticipate the following adjustments. Please note that hours of operations are subject to change.
For your comfort, we want your stay to be as undisturbed as possible so we will only provide stayover housekeeping services upon request. To schedule housekeeping service or request additional amenities, please contact the front desk who will be happy to assist you. You are also welcome to utilize our texting system through our Hilton Honors app or call the front desk rather than stopping by in person.
Our Fitness Center located on the lobby level is open 24 hours a day for guest use only. Please use your guest room key for access. The Fitness Center will be close throughout the day for a brief time while our team cleans and disinfects the area. We appreciate your cooperation during these times.
Valet parking is available daily. Please contact the front desk for hours of operation.
All restaurants & bars are closed at this time. Should you wish to have meals delivered to the hotel, we ask that you receive items at the front desk. Delivery personnel are not permitted on guest room floors.
We thank you for your understanding of our new operating procedures during these challenging times. If you have any questions, please do not hesitate to reach out to me or a member of my team.