General Information and FAQs

Check-in begins at 3:00 PM, and check-out is at 12:00 PM.

Yes, early check-in and late check-out are available upon request, subject to availability and may include additional charges. Guests are encouraged to request these in advance to improve confirmation chances.Yes, early check-in and late check-out are available upon request, subject to availability and may include additional charges. Guests are encouraged to request these in advance to improve confirmation chances.

The C. Baldwin Hotel features 354 guest rooms and suites, designed for both leisure and business stays in downtown Houston.

To check in, guests must present a valid government-issued photo ID and a credit or debit card for incidental charges.

Cancellation policies vary depending on the booking platform and your reservation details.

Please refer to your booking platform or reservation confirmation for the appropriate contact details, as they vary by booking channel.

Yes, the hotel offers multiple ADA-accessible rooms that are both hearing and mobility accessible. It’s recommended to call or email to confirm that your booking is marked as an ADA room reservation. Yes, the hotel offers multiple ADA-accessible rooms that are both hearing and mobility accessible. It’s recommended to call or email to confirm that your booking is marked as an ADA room reservation.

No, C. Baldwin is a non-smoking property. A fee of up to $500 will be charged for smoking in guest rooms. Please ask the Front Desk for locations of designated outdoor smoking areas.

Yes, dogs are welcome. A non-refundable fee of $150 applies, with a 75 lb weight limit per pet.

Yes, the hotel accepts packages and mail deliveries. A $5 handling fee per package applies for items received on behalf of guests.

If you’re interested in photography at C. Baldwin, please submit your information via our Photography Request Form. You can review our commercial photography policy here.

Yes, our fitness center is on the 1st floor and is open 24 hours.

Yes, the hotel offers valet laundry service Monday through Saturday, with express service available on Sundays for an additional fee.

No, the hotel does not have a swimming pool.

Housekeeping service is offered daily upon request

Yes, Wi-Fi is available throughout the hotel. Standard Wi-Fi is complimentary for Hilton Honors members, while premium Wi-Fi may be available for an additional fee.

Yes, rollaway beds are available upon request, subject to availability and room type suitability.

Yes rollaway beds are available

The hotel is located at 400 Dallas St, Houston, TX 77002, in downtown Houston.

Yes, C. Baldwin provides a complimentary house car service for drop-offs within a 2-mile radius of downtown Houston, based on availability.

The City of Houston METRO transport has various bus and rail stops close to the hotel. You can find more information here: www.ridemetro.org

Yes, valet and street parking are available, street parking overnight is not recommended. Daily Valet Parking: $36.00 (+ Tax) per day, and overnight valet parking: $62 – $72 per day (plus tax).

Yes, we offer in room dining every day from 6:30am to 11:00pm.

Yes, dining options include Rosalie (full-service restaurant), the Lobby Bar, and Good 2 Go for quick breakfast and coffee items. Hours of operation can be found HERE.

Coffee is available at Good 2 Go on the 1st floor adjacent to Lobby Bar.