General Information and FAQs
FAQ
What are the check-in and check-out times?
Check-in begins at 3:00 PM, and check-out is at 12:00 PM.
Is early check-in or late check-out available?
Early check-in and late check-out are available for an additional charge and are subject to availability.
How many rooms are there at the C. Baldwin Hotel?
354 Rooms
What do I need to check in at the hotel?
A valid ID, a credit or debit card for incidentals, and you must be 21 years or older to check in.
What is the hotel's cancellation policy?
Cancellation policies vary depending on the booking platform and your reservation details.
Who should I contact for reservation changes?
Please refer to your booking platform or reservation confirmation for the appropriate contact details, as they vary by booking channel.
Does C. Baldwin offer ADA-compliant accommodations?
Yes, the hotel offers multiple ADA-accessible room types that are both hearing and mobility accessible. It’s recommended to call or email to confirm that your booking is marked as an ADA room reservation.
Is smoking allowed at the hotel?
No, C. Baldwin is a non-smoking property. A fee of up to $500 will be charged for smoking in guest rooms. Please ask the Front Desk for locations of designated outdoor smoking areas.
Are pets allowed at the hotel?
Yes, dogs are welcome. A non-refundable fee of $150 applies, with a 75 lb weight limit per pet.
Can I order packages or mail to the hotel?
Yes, a $5 per package handling fee will be applied for packages delivered to the hotel.
Photography & Media Requests
If you’re interested in photography at C. Baldwin, please submit your information via our Photography Request Form. You can review our commercial photography policy here.
Amenities
Does the hotel have a fitness center?
Yes, our fitness center is on the 1st floor and is open 24 hours.
Does the hotel offer Dry Cleaning or Laundry service?
Yes, valet laundry is provided Monday – Saturday. Express laundry available Sunday at an additional cost.
Does the hotel have a pool?
No, our hotel does not have a pool.
What cleaning services am I offered as a guest?
Housekeeping service is offered daily upon request
Is Wi-Fi available?
Standard Wi-Fi is complimentary with your Hilton Honors Membership, and premium at a fee
What activities do you have available for children?
None
Are there rollaway beds available?
Yes rollaway beds are available
Transportation & Parking
What is the hotel street address?
400 Dallas St, Houston, TX 77002
Does the hotel have a shuttle?
Yes, we provide complimentary house car drop-off service to destinations within a 2-mile radius of downtown, based on first availability.
Are you close to public transportation?
The City of Houston METRO transport has various bus and rail stops close to the hotel. You can find more information here: www.ridemetro.org
Does your hotel have parking facilities and valet parking?
Yes, valet and street parking are available, street parking overnight is not recommended. Daily Valet Parking: $36.00 (+ Tax) per day, and overnight valet parking: $62 – $72 per day (plus tax).
Dining
Does the hotel provide room service?
Yes, we offer in room dining every day from 6:30am to 11:00pm.
Does the hotel offer any dining options?
We have a full-service restaurant, Rosalie, as well as our Lobby Bar, and our morning quick bites option Good 2 Go. Hours of operation can be found HERE
Where can I go for coffee?
Coffee is available at Good 2 Go on the 1st floor adjacent to Lobby Bar.
OUR DOWNTOWN HOUSTON HOTEL
- Address: 400 Dallas St Houston, TX 77002
- Phone:+1-713-759-0202
- Email: [email protected]
PARKING & TRANSPORTATION
- Daily Valet Parking: $32.00 per day (plus tax)
- Overnight Valet Parking: $62 – $72 per day (plus tax)
HOUSE CAR
- Available Daily: 7am-10pm
- Service Area: 2-mile hotel radius